Help centre
Help centre
Step-by-step guides to every Nabd tool, in Arabic and English.
Getting started
- Getting started with Nabd: from sign-up to your first surveyYour first ten minutes: create the account, verify your mobile, pick the sandbox or start clean, and publish a first survey.
- The sandbox: what it contains and what happens after 48 hoursThe sandbox is your real organisation pre-filled with sample data for two days. What you can do in it, how it ends, and how to keep what you built.
Surveys
- Create a bilingual surveyThe 19 question types, writing in Arabic and English, required questions, the thank-you message, and when to publish.
- Display logic, branching and end screensShow a question only when a condition is met, or send the respondent to another question or end screen based on their answer.
- Distribute a survey: link, QR, embed and ready-made messagesEvery way to get a survey to customers from the Distribution tab, and how to pass details such as branch or channel with the link.
- Import a whole questionnaire from Excel, CSV or JSONPrepare your questions in one file using the template, review errors before importing, then add them to your survey in one step.
- Responses: monitoring, filtering and exporting to ExcelWhere incoming responses appear, how to read one person's answers, and how to export to CSV or Excel.
- Fieldwork: interviewers, the field app and offline syncHow to invite field interviewers, assign them a survey with quotas, and collect face-to-face responses even without internet.
Voice of the Customer
- Voice of the Customer: the inbox, sources and the public formCollect customer feedback from surveys, files and a public form in one inbox, and set an owner and handling time.
- Nabd AI in Voice of the Customer: themes, insights, alerts and Ask the dataHow Nabd AI tags feedback, how to build email or webhook alerts, and how to ask your data in Arabic.
Customer journeys
Dashboards & metrics
Team & account
- Team: inviting members, roles, workspaces and brandingWho sees what in your organisation: the five roles, how invitations work, why workspaces exist, and how to put your logo on surveys.
- Your account and security: mobile, password, languageWhy we verify a mobile number, how to add it or change your password, and how to protect your organisation.
- Integrations: connecting Nabd to your systemsWhat Nabd connects to, where each integration lives in Settings, and which plan it needs.