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Display logic, branching and end screens

Show a question only when a condition is met, or send the respondent to another question or end screen based on their answer.

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Two kinds of logic

  • Display logic: the question appears only when its conditions are met. Example: show "What went wrong?" only if the respondent is a detractor on the NPS question.
  • Branching after answering: after a question is answered, jump straight to another question or to a specific end screen.

Both live under the Logic button on the question.

Create a display rule

  1. Open the question you want to show or hide and press Add display logic.
  2. Pick the source question, the condition, then the value.
  3. Add more conditions and choose whether all or any of them must be met.

Conditions depend on the question type: equals / does not equal / is any of, greater than / less than / between for numbers, contains / does not contain for text, is answered / is not answered, and for NPS: promoter (9–10), passive (7–8), detractor (0–6).

Create a branch

  1. On the question press Add branch.
  2. Define: if the answer … go to … (a later question, the default end screen, or a named end screen).

End screens

In Settings → End screens create more than one closing screen (for example one for promoters inviting them to review you on the app store, and one for detractors apologising and promising a call). Route to them with branching.

Logic map

The Logic map button lists every rule in the survey in one read-only view, so you can review it before publishing.

Tips

  • After publishing, take the survey yourself from the link and walk every path.
  • Rules that point to a deleted question show as "Unavailable question" and are ignored when answering; remove them.