Create the survey
From Surveys press New survey. Every survey has a title and description in Arabic and English; the respondent picks the language at the top of the survey, so you never need two separate surveys.
Question types
| Group | Types |
|---|---|
| CX metrics | NPS (0–10), CSAT (1–5), CES (1–7), star rating, opinion scale |
| Choice | single choice, multiple choice, dropdown, ranking, yes/no, rating matrix |
| Input | short text, long text, number, date, email, mobile number |
| No answer | statement, consent |
Use NPS, CSAT or CES when you want a metric that appears in dashboards automatically and can be linked to a touchpoint on a customer journey.
Question settings
- Required: cannot be skipped.
- Arabic and English text: write both; if one language is empty the other is shown.
- Options: add as many as you need, or paste a whole list at once.
- Piping: insert an earlier answer or a hidden field inside a later question's text.
The Settings tab
- Thank-you message in Arabic and English.
- End screens: more than one closing screen, chosen by logic.
- Hidden fields: values you pass in the link (branch, channel, …) that arrive with every response.
- Quotas: set a maximum for a choice; once it is full, respondents who pick it go to an end screen (by default the "Quota full" screen).
Publishing and statuses
A survey starts as a Draft. Press Publish survey to make it Active and accept responses. When you are done, press Close survey; the link keeps working but shows that the survey has been closed, and all responses are kept.
On the Free plan you can have one active survey at a time; drafts and closed surveys don't count. At the limit, publishing is refused with a clear message: close another survey or upgrade. Each organisation can keep up to 50 unpublished surveys.