Customer experience management platform
An all-in-one customer experience platform connecting journeys, measurement, feedback and insights, fluent in your customers' language and local context.
Organizations the CXI Suite team has worked with on customer experience projects
The customer experience loop
One loop connects customer voice to journey context and improvement decisions. Start anywhere—each tool works independently and connects when needed.
Capture customer voice where the experience happens, digitally or face to face.
Turn scattered feedback into themes, sentiment, and answers your team can act on.
I waited more than half an hour at the branch…
The verification code never arrived, so I tried again…
The agent explained each step and made it easy…
Place every signal within a clear stage, touchpoint, and moment of truth.
Track the metrics that matter in dashboards shaped for each team’s decisions.
Turn a signal into an alert and action, then measure the change in the next cycle.
Top themes
Sample data“68% of this week's negative feedback is about the verification stage. Cutting code time to under a minute lifts projected NPS by 6 points.”
Answers in Arabic from your own data, and never stores conversations.
Why did satisfaction at the Olaya branch drop this month?
More customers reported long waits at peak hours.
Average wait time rose, and slow service came up repeatedly.
Integrations
Connect Nabd to the systems your team already works in: alerts, helpdesk, CRM, stores and contact centres.
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Sectors
Built for the measurement needs of the most customer-facing sectors
Measure satisfaction with branches and the banking app, and catch recurring complaints before they become operational risks.
Track customer experience across call centers, stores, and the app, and spot breakdowns in the subscription and support journey.
Collect post-purchase ratings and analyze customer comments to improve the store and delivery experience.
Measure patient experience across clinics and hospitals and track moments of truth throughout the care journey.
Measure beneficiary satisfaction with digital and in-person services in line with beneficiary experience measurement requirements.
Track guest satisfaction at every touchpoint from booking to departure, and turn feedback into fast operational improvements.
Built to empower CX teams in Saudi Arabia: design, measurement and improvement tools that understand local context and speak your customer's language.
