Integrations
Nabd connects to the systems your team already uses
A REST API, signed webhooks, team alerts, helpdesks and CRMs, and incoming triggers from stores and contact centres. Each integration works on its own and connects when you need it.
Data & developers
- REST API
Read responses and feedback, and create contacts and invitations from your systems.
Plan: Complete bundle or all four tools
Setup guide - Signed webhooks
Push every completed response or alert to your system instantly, with a verifiable signature.
Plan: Any paid plan
Setup guide - BI export: Power BI, Excel, Looker Studio
Connect reporting tools to a read-only feed that refreshes automatically.
Plan: Complete bundle or all four tools
Setup guide
Team alerts
- Slack
Deliver unhappy-customer alerts and daily or weekly digests to your team channel.
Plan: Any paid plan
- Microsoft Teams
Deliver unhappy-customer alerts and daily or weekly digests to your team channel.
Plan: Any paid plan
Automation
Build no-code scenarios with ready-to-download templates.
Plan: Any paid plan
Setup guide
Build no-code scenarios with ready-to-download templates.
Plan: Any paid plan
Setup guide
Build no-code scenarios with ready-to-download templates.
Plan: Any paid plan
Setup guide
Helpdesk
Open a ticket automatically on a negative response or urgent alert.
Plan: Any paid plan
- Freshdesk
Open a ticket automatically on a negative response or urgent alert.
Plan: Any paid plan
Open a ticket automatically on a negative response or urgent alert.
Plan: Any paid plan
CRM
- Dynamics 365
Update the contact and log the score and comment as an activity on the customer record.
Plan: Complete bundle or all four tools
- Salesforce
Update the contact and log the score and comment as an activity on the customer record.
Plan: Complete bundle or all four tools
Update the contact and log the score and comment as an activity on the customer record.
Plan: Complete bundle or all four tools
Update the contact and log the score and comment as an activity on the customer record.
Plan: Complete bundle or all four tools
Incoming triggers
Send the survey invitation automatically after an order, call or ticket, through one generic inbound link.
Plan: Any paid plan
Setup guide- Zid
Send the survey invitation automatically after an order, call or ticket, through one generic inbound link.
Plan: Any paid plan
Setup guide - Foodics
Send the survey invitation automatically after an order, call or ticket, through one generic inbound link.
Plan: Any paid plan
Setup guide - Genesys
Send the survey invitation automatically after an order, call or ticket, through one generic inbound link.
Plan: Any paid plan
Setup guide - Avaya
Send the survey invitation automatically after an order, call or ticket, through one generic inbound link.
Plan: Any paid plan
Setup guide - ServiceNow
Send the survey invitation automatically after an order, call or ticket, through one generic inbound link.
Plan: Any paid plan
Setup guide 
Send the survey invitation automatically after an order, call or ticket, through one generic inbound link.
Plan: Any paid plan
Setup guide- Oracle
Send the survey invitation automatically after an order, call or ticket, through one generic inbound link.
Plan: Any paid plan
Setup guide - Any tool that sends webhooks
Map the fields yourself and test with a sample before going live.
Plan: Any paid plan
Setup guide
Messaging
- Email
Personal invitations with a unique link per contact, live today.
Plan: All plans — Free up to 100 invitations a month
Coming soon — requires activation.
Plan: Coming soon — requires activation
Enterprise
- Single sign-on (SSO)
Available on request for Enterprise.
Plan: Enterprise — on request
What each plan includes
| Integration | Free | A paid tool | Complete bundle or all four tools | Enterprise |
|---|---|---|---|---|
| Email invitations | Up to 100/month | Included | Included | Included |
| Webhooks & automation | — | Included | Included | Included |
| Slack & Teams alerts | — | Included | Included | Included |
| Incoming triggers | — | Included | Included | Included |
| Helpdesks | — | Included | Included | Included |
| API & BI export | — | — | Included | Included |
| CRMs | — | — | Included | Included |
| WhatsApp via Unifonic | Coming soon — requires activation | |||
| Single sign-on (SSO) | Available on request for Enterprise | |||
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Built to empower CX teams in Saudi Arabia: design, measurement and improvement tools that understand local context and speak your customer's language.