I waited more than half an hour at the branch…
Not analysed
Voice of the Customer
The challenge
Feedback is scattered across channels.
Manual tagging slows analysis.
Urgent issues disappear in the queue.
Voice of the Customer
How it works
01
One inbox for every channel
Bring survey comments, imports, and other channels into one inbox while retaining each item’s source context.
Result: One view of customer voiceVoice of CustomerAnalyse all
The verification code never arrived, so I tried again…
Not analysed
The agent explained each step and made it easy…
Not analysed
02
Theme and sentiment classification
Analyse text automatically for theme, sentiment, and urgency, with classifications available for review.
Result: Faster, more consistent triageTop themes
Sample data- Service speed42%
- Fee clarity28%
- Mobile app19%
- Branch waiting11%
Positive 64%Neutral 22%Negative 14%
03
Insights, alerts, and case follow-up
Create an alert when a critical pattern appears, then assign and follow the case until the loop closes with the customer.
Result: Faster decisionsDigital product dashboard
+ KPI+ Chart
Public read-only linknabd.cx/p/•••• ▮
04
Import existing feedback
Upload previous feedback with its core fields to unify analysis without losing source or date context.
Result: Start with the data you havePost-visit experience survey
Sample dataQuestion 2 of 6
How likely are you to recommend us?
012345678910
0 = not at all likely · 10 = extremely likely
05
Ask your data with Nabd AI
Ask a natural-language question and receive a concise answer grounded in feedback and themes from your data.
Result: Clearer answers without manual searchingDesign a
Sample data
Live example
An example with ready-to-explore sample data.
Voice of CustomerAnalyse all
I waited more than half an hour at the branch…
Not analysed
The verification code never arrived, so I tried again…
Not analysed
The agent explained each step and made it easy…
Not analysed
I waited over thirty minutes at the branch.
Wait time · negativeCheckout failed twice despite a good app.
Checkout · negativeSupport resolved the issue on the first call.
Support · positiveSample data
Voice of the Customer
Works with
Connect this tool to the others whenever needed. Start anywhere — each tool works alone and connects when you need it.
Voice of the Customer
Pricing
Voice of the Customer
— SAR / month
Includes the free survey allowance
- One inbox across channels
- Automatic themes and sentiment
- Insights, alerts and case follow-up
- Import existing feedback
Questions
Start with Nabd today.
Built to empower CX teams in Saudi Arabia: design, measurement and improvement tools that understand local context and speak your customer's language.