The Responses tab
Lists completed and incomplete responses with each one's status (completed / partial), submission time, language and hidden-field values. You can filter by language and date range (and by collection method and interviewer when you use fieldwork). Click a response to read the full answers.
Incomplete responses (started but not submitted) are not counted in metrics or in the monthly response limit; the limit counts completed responses only.
Quick metrics
At the top of the tab you see the number of completed responses and the average NPS, CSAT or CES if the survey has one. For deeper analysis and period comparisons use Dashboards.
Export
- CSV: a plain text file that opens anywhere.
- Excel (.xlsx): a sheet named "Responses", column headers in the current interface language, and dates as sortable year-month-day hour:minute values.
The export includes the respondent (email or "Anonymous"), language, status, submission time, hidden fields, every question, and fieldwork columns when present. Text answers are exported exactly as the customer wrote them.
Text answers in Voice of the Customer
Answers to text questions can be pulled into the Voice of the Customer inbox with Pull survey answers, to be analysed by AI and grouped into themes. The same answer is never copied twice.
Monthly response limit
Each plan has a monthly limit of completed responses (Free 100, the Surveys tool 10,000). Owners and admins receive an email at 80% and another at 100%. When it is reached, new responses are paused until the next month or until you upgrade.