The Distribution tab
After you Publish the survey, open Distribution. You will find:
- Public link: copy it and send it through any channel. It works on phones and desktops and shows the survey in the respondent's language.
- QR code: download it as an image and print it on receipts, in the branch or on screens.
- Embed code: place the survey inside a page on your website or app.
- Ready-made messages: a short text with the link, ready to paste into WhatsApp, SMS or email.
Your brand on the survey
The logo, primary colour and display name you set in Branding appear at the top of the public survey. Change them once and every survey follows. Logo upload is available on plans that include custom branding.
Pass details with the link (hidden fields)
To know which branch or channel a response came from without asking the customer:
- In Settings → Hidden fields add a field such as
branch. - In Distribution use the link builder to generate one link per branch, for example
…?branch=riyadh. - The value arrives with every response as a column in the Responses tab and in exports.
The link builder works once the survey has hidden fields or is linked to a touchpoint on a customer journey; in that case the link carries the touchpoint too.
When does the link stop?
- When the survey is Closed the link shows that the survey has been closed.
- When a quota for a segment is full, respondents in that segment see a thank-you note explaining the target has been reached.
- A Draft survey does not accept responses.
Protection against fake responses
Every response carries a unique key and cannot be edited outside the respondent's own session, and we limit how many responses can come from the same address in a short time. Normal use is unaffected, even from a shared screen in a branch.