Mobile number
Every account is tied to one Saudi mobile number verified by SMS, and a number cannot be used by more than one account. This limits fake accounts and lets us reach you when needed.
- Account without a number (created before verification was enabled): from My account press Add your mobile and enter the code. Once verified, the number cannot be edited on the page.
- Number already registered: you have an earlier account with it; sign in or recover its password.
- No code received: wait a minute and request a new one. To protect the service we allow three messages per number every ten minutes.
Password
- At least 8 characters; passwords found in known breaches are refused.
- Change it: under My account → Security enter the current one, then the new one (at least 8 characters with a letter and a number).
- Forgot it: on the sign-in page press Forgot password; a reset link valid for a limited time is emailed to you.
Language and numerals
Under My account → Preferences choose Arabic or English and the numeral style; it applies to the interface, the emails you receive, numerals and dates. The language button at the top switches immediately and saves your choice.
Protect your organisation
- Give Viewer to people who only need to read, and keep Owner to as few people as possible.
- Review the Activity log regularly.
- Use a password unique to Nabd.
Your data
Each organisation's data is isolated at the database level, and access is restricted by member roles. Public links (survey, feedback form, dashboard) expose only what you designed for display. To delete your organisation and its data, the owner sends a request from Settings → Delete organisation and our team follows up; data is not deleted immediately. You can also reach us from the Contact page.